Product Returns

Returns Policy
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in original condition with all tags attached. Proof of purchase is required for all returns.

How to Return
To initiate a return:

  1. Log in to your customer account
  2. Navigate to your order history
  3. Select items for return
  4. Complete the online return form
  5. Wait for email confirmation with instructions

Return Shipping

  • Australian returns: Free prepaid shipping label
  • International returns: Customer pays return shipping
  • Original shipping costs are non-refundable
  • Tracking and insurance recommended

Refund Processing

  • Refunds issued to original payment method
  • Processing time: 5-7 business days after we receive items
  • Bank processing may require additional 3-5 days
  • Store credit option available (instant processing)

Exchanges
We offer exchanges for:

  • Size exchanges (subject to availability)
  • Color alternatives (if in stock)
  • Style variations (when possible)
  • Same processing time as standard returns

Non-Returnable Items
Cannot return:

  • Final sale items (clearly marked)
  • Swimwear and underwear
  • Personalized/customized items
  • Used or damaged products
  • Products without original packaging

Faulty or Damaged Items
If your item arrives faulty:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the damage/defect
  • Free return shipping provided
  • Choice of replacement or full refund

International Returns

  • Customer responsible for return shipping costs
  • Customs duties and taxes non-refundable
  • Refunds issued in original currency
  • Additional 5-7 business days processing time

Return Status Tracking
Check your:

  • Online account dashboard for updates
  • Email for confirmation messages
  • Tracking number for shipment status
  • Allow 24 hours for status updates

Holiday Returns Policy
Extended return period:

  • Purchases made November 1 – December 24
  • Eligible for return until January 31
  • All standard return conditions apply

Store Credit

  • Issued immediately upon return approval
  • Valid for 24 months from issue date
  • No cash value
  • Transferable to friends/family
  • Combineable with promotions

Final Sale Items
Clearly marked as:

  • “Final Sale”
  • “Non-Returnable”
  • “All Sales Final”
  • No exceptions possible

Return Conditions
Items must not show:

  • Signs of wear or use
  • Damage from customer handling
  • Missing tags or labels
  • Alterations or modifications
  • Odors or stains

Special Circumstances

  • Wrong item received: Contact us within 7 days
  • Missing items: Report within 14 days
  • Gift returns: Store credit only
  • Sale items: Store credit only

Last Updated: [Date]